Over 5 Crore Complaints In opposition to Telcos Obtained in FY22, Authorities Says

Greater than 5 crore complaints had been acquired towards telecom operators associated to cell companies throughout 2021-22, with about 54 per cent of them towards Airtel, adopted by Vodafone Concept, Parliament was knowledgeable on Friday. Minister of State for Communications Devusinh Chauhan, in a written reply within the Rajya Sabha, gave information on complaints acquired towards varied telecom service suppliers associated to cell telephony throughout 2021-22, as per which the quantity for Airtel stood at 2,99,68,519, and for Vodafone Concept at 2,17,85,460.

The variety of such complaints towards Reliance Jio was 25.8 lakh.

In all, almost 5.5 crore complaints associated to mobile cell phone companies had been registered by shoppers by helpline numbers of operators at grievance centres throughout 2021-22.

The variety of complaints towards state-owned Bharat Sanchar Nigam Ltd (BSNL) and Mahanagar Phone Nigam Ltd (MTNL) stood at 8.8 lakh and 48,170 respectively.

“The complaints acquired at grievance centres by buyer helpline numbers are resolved by the involved service supplier,” the minister stated.

The place the complaints aren’t resolved by the service suppliers, the complainant can method the general public grievance wing of the Division of Telecommunications. All of the grievances so acquired are monitored and resolved by the Centralised Public Grievance Redressal and Monitoring System (CPGRAMS) portal.

“The variety of grievances acquired throughout 2021-22 by CPGRAMS portal was 58911, out of which 58,224 had been resolved,” the minister added.

To a different query, Chauhan stated the variety of BSNL clients who opted for community port out stood at 52.3 lakh in 2021-22, whereas the subscribers porting in had been at 28.8 lakh.

Stiff competitors within the telecom sector drove each port in and port out for BSNL, he added.